All questions related to your profile and managing it

• How can I change my password? 453
• I play in several clubs, can I have a single login? 288
• I have a single account across several clubs, how do I choose which club to display? 240
• A family member wants to become a member, can I add them? 182
• How do I book for a family member? 34
• I've lost my password. How can I recover it? 264
• How do I change my profile photo and information? 42
• I have several accounts: how do I merge them into a single login? 45
• How do I change the site language? 45
• How do I set my personal access code? 48
• My data: download, leave the club, delete my account 57
• How do I become a club member online? 68

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 190
• Why are some cells pink on the board? 409
• How can I make a booking 982
• How can I book with a guest? 274
• How can I edit a booking? 233
• How can I delete a booking? 346
• All courts are occupied. Can I join the waiting list? 104
• What payment methods are available to me for a booking? 152
• How to create an open booking 83
• How to join an open match 62
• Where can I find the court access code (door code)? 70
• How do I withdraw from an open match? 50
• How do I view my booking history? 56
• How do I see the weekly schedule? 49
• How do I find and book at another club? 47

How do I register for a camp or a school?

• Sign up for a tennis lesson 144

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 47
• How do I pay for a booking with my wallet? 43
• How do I split the payment with my partner? 69
• How do I use my restaurant vouchers? 55
• How do I view and pay my invoices? 60
• How do I download my certificates? 68
• How do I send money from my wallet to another member? 48

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 52
• How do I join my club's WhatsApp groups? 73
• How do I take part in the Défi-Plugin (challenge tournament)? 48

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 53
• How do I turn on dark mode? 63
• How do I install the Plugin.ch mobile app? 67
• How do I choose the notifications I receive on my phone? 48
• Where can I find the messages sent by my club? 54

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 57
• The administration home page 44

• Manage access 90
• Manage membership cards 75
• Manage clubhouse 56
• Manage restaurant credit 62
• Manage email sending 50
• Manage invoicing 57
• Manage member groups 66
• Manage registrations 62
• Manage special days 54
• Manage offers 72
• Manage online payments 57
• Manage billing regions 63
• Manage the club manager 54
• Manage challenge tournaments 45
• Manage RFID validation 64
• Manage general settings 65
• Setting up the accounts (general ledger) 90
• Configure EBICS: connect Plugin.ch to your bank 72
• Gate access log 56
• Manage multiple buildings 90

• Create a new court 63
• Manage court groups 86
• Manage booking periods 80
• Manage court usage 71
• List, edit, or delete a court 74
• Manage sports 57
• Close courts 66

• Create a new season 74
• Edit or delete a season 57
• Open the winter season by copying last season 63
• Link a sport to a season 61

• Manage recurrence authorizations 80
• Manage restrictions 76
• Manage subscription type 72
• Create booking prices: per session or per season 67
• Check rates with the rate grid 57
• Manage non-member and pay-as-you-go deductions 81
• Booking without a subscription: the guest subscription 69

• Create an item 67
• Assign an item to a member 59
• Edit or delete an item 75
• Delete an item assigned to a member 60
• Import linked items from Excel 71

• Display the member list 73
• Create a new member 83
• View a member's detailed information 68
• Display a member's operational data 64
• Manage member subscriptions 64
• Import member data 71
• Print member cards 65
• Print and export the member list 52
• Charge an item to a member or a group 66
• Link a member to a group 51
• Edit and delete a member 73
• Search for a member 47
• Managing duplicates: merging two profiles 64
• Managing units to be deducted: personalised hours and non-members 67
• Manage Swiss Tennis licenses 68
• Topping up a member's wallet 61
• Find and reactivate a removed member 73
• Issue a certificate for a member 71
• Managing families 80
• Handling erasure requests (GDPR) 74

• Add a new sponsor 67
• Invoice sponsors 70
• Re-invoice sponsors 65

• Assign and remove a role 62
• Roles and access: create and edit a role 63

• Activating the Lessons module 71
• Creating lesson items 61
• Create, edit, and delete a lesson 58
• Manage lesson groups 56
• Manage lesson enrollments 71
• Prerequisite 71
• Invoice and reminder texts 49
• Teachers' schedule 62
• Grouped payments of registrations (basket) 72
• Change the rate of a registration 57
• Copy a lesson for the next season 59

• Complete management of equipment rental 66

• Find old invoice groups (archives) 80
• Invoice considerations and display 60
• Create invoices 73
• Send invoices by email 72
• Manage payment reminders 72
• Print invoices 66
• List and search invoices 74
• Edit and delete invoices 65
• Invoicing a membership fee or an item: what's the difference? 65
• Automatic reminders for e-mail invoices 65
• Keeping the accounts with the general ledger 87
• Manage family discounts 70
• Import accounts from Excel 71
• Carry an overpayment over to the next invoice 60
• Transit accounts for online payments 67
• How invoice dates are calculated 65
• Annuler une facture ou une ligne déjà comptabilisée 75

• List of bank payments 75
• Processing via bank files 69
• Process a manual payment 75

• Process installments 66

• Managing bookings in the schedule 104
• Configure and use open matches 77
• Manage the set times 65
• Create a promo code and use it 65
• Refund a fixed-hour session that was released and taken again 61
• Moving a booking and creating a recurrence in the schedule 67
• Creating and managing recurrences 84
• The weekly view and the all-sports view 60
• The cash journal and the history of a booking 71
• Manage cash register prices 72
• Offering items with a booking 51
• Deleted bookings and deletion records 60
• Replace a player on a fixed hour 61
• A fixed hour cannot be added: nothing is displayed 61

• Manage automatic emails 84
• Sending bulk emails 55
• Manage messages 77
• History of sent emails 56
• Writing an e-mail with the editor 74
• Birthday and inactive member e-mails 63

• Manage challenge tournaments 61

• Enable partner search 67

• The statistics dashboard 71
• Invoicing bookings from the statistics 70

• Access the program 87
• Booking by a member 87

• Creating and configuring a lesson 63
• Sign up for a tennis lesson 67
• Managing registrations (administrator) 65
• Managing groups and the schedule 66
• Tennis lesson invoicing 70
• Invoicing check and Youth and Sport export 63

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 76
• Adding and editing an employee 66
• Special cases: minor salary, young people, pensioners, LPP 70
• Running the monthly payroll 73
• Entering a compensated absence (army, maternity, illness, accident) 79
• The 13th salary and holidays for hourly employees 84
• Paying salaries and reconciling them with the bank 67
• Correcting an approved payslip 60
• Salary certificates and annual lists 58

You'll find all the questions about booking without an account

• How can I book if I don't have an account 905
• Where can I find available courts in my area? 153
• How can I edit/cancel my booking if I don't have an account? 185